To return an RJK product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at firstname.lastname@example.org and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Items from our retail shop that have not been personalised can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) cannot be returned.
What cannot be returned: No custom made products can be returned, they are specially made, to order, for you. No returns will be accepted after 28 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 28 days of receipt of purchase.
Returns for exchange or store credit: must be made within 28 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges except where items are faulty.
To return your items:
- Contact us by email at email@example.com to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
RJK Electronics – Returns
120 Crown Street
ALL RJK products are throughly tested before they are packed for dispatch to you. In the case of pickups they are each individually tested electronically and with an audio test. This ensures that the pickups you’ve purchased left us in full working order both physically and aurally. They are securely packed in transit boxes to protect them in transit to ensure they arrive with you in perfect condition. In the unlikely event that your product has arrived with damaged packaging, please ensure that you take pictures of the package, showing the damage, before opening it, in order to assist any claim against couriers / postal services.